Troubleshooting
1. Why is the Bluetooth icon in Windows tray icon area gray when BlueSoleil starts up?
A: Your Bluetooth radio is not supported by your computer or BlueSoleil, or, Bluetooth is turned off.
2. What does "The Bluetooth device does not have proper license key. Bluetooth cannot start." mean?
A: Your Bluetooth radio does not contain a valid license key authorized by IVT Corporation, so BlueSoleil will stop working. For more details, please check BlueSoleil online support.
3. What is Bluetooth passkey?
A: Bluetooth passkey is used in the authentication procedure for Bluetooth security purpose. When a remote device connects to your computer, it has to offer the same Bluetooth passkey as that you input on your computer. Only when the Bluetooth passkeys from both sides are the same, connection can be set_up. A paired relationship is created after a successful pairing, and the passkey is no longer required for later connection. The paired relationship can be removed by any side.
4. What can I do if the connection has failed?
A: If the connection fails, the remote device may be in non-discoverable mode. Please make sure the remote device is discoverable and try to connect again.
5. Why may I not send files to my device?
A: Please make sure that your device supports File Transfer or Object Push function, and it has enough space. Some devices accept limited types of files, such as pictures and music only. Please also make sure that your file name does not contain characters that cannot be recognized by your device.
6. Why I cannot add another Bluetooth printer with the same name?
A: BlueSoleil doesn’t support multiple printers with the same name. In this case, the Windows OS cannot tell which printer is the right one. Please rename one of the printers.
7. Does BlueSoleil support Windows multi-session?
A: Yes, BlueSoleil supports Windows multi-session. Different users logged in to Windows can all access and use the Bluetooth function.
8. How do I use Nokia’s PC Suite with BlueSoleil?
A: Please first make sure the version of your Nokia PC Suite is 6.5 or later. Here’s how:
1. Start PC Suite, and select the connection type in Connection Manager to be Bluetooth (IVT BlueSoleil).
2. PC Suite connection wizard will guide you to find your mobile phone, then you can connect your phone to PC Suite via BlueSoleil.
3. Once connected, you can back up phone contents, synchronize contacts, calendar items, notes, write, send and print text messages from your PC, install Symbian and JavaTM applications from a PC to a phone, and etc.
IVT BlueSoleil version 5.4.277.0 Release Note: Read Here
IVT Bluetooth Software BlueSoleil v5.4.277.0: Download 1, Download 2
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